Mazady Privacy Policy
Effective Date: May 1, 2026
Last Updated: May 1, 2026
This Privacy Policy explains how Mazady ("we", "us", "our") collects, uses, stores, and protects your personal information when you use the Mazady mobile application and related services (the "Platform"). By using the Platform, you agree to the practices described in this policy.
1) Who We Are
"Mazady" refers to Mazady, located in Beirut, Lebanon.
Contact: support@mazady.app
2) Information We Collect
We collect the following types of information:
2.1 Information You Provide
- Account Information: Name, phone number, and email address (via phone OTP, Google Sign-In, or Apple Sign-In).
- Profile Information: Display name, profile photo, and any other details you choose to add.
- Listing Content: Photos, descriptions, categories, pricing, and condition details for items you list.
- Chat Messages: Messages you send to other users through the in-app messaging feature.
- Reviews: Ratings and review text you submit about other users.
2.2 Information Collected Automatically
- Device Information: Device type, operating system, and unique device identifiers (for push notifications).
- Location Data: Precise location (with your permission) to show nearby listings and set delivery addresses.
- Usage Data: App interactions such as screens viewed, searches performed, taps, and scrolling behavior.
- Crash and Diagnostic Data: Error logs and performance data to improve app stability.
2.3 Information from Third-Party Services
- Google Sign-In: Name, email address, and authentication token.
- Apple Sign-In: Name (first sign-in only), email address, and identity token.
- Firebase Cloud Messaging: Device tokens for delivering push notifications.
3) How We Use Your Information
We use the information we collect to:
- Provide the Service: Create and manage your account, display listings, facilitate auctions, enable chat, and process transactions.
- Personalize Your Experience: Show relevant listings based on your location and search history.
- Send Notifications: Inform you about auction updates, new bids, messages, and account activity.
- Improve the Platform: Analyze usage patterns and crash reports to fix bugs and enhance features.
- Ensure Safety and Security: Detect and prevent fraud, abuse, and violations of our Terms of Service.
- Provide Customer Support: Respond to your inquiries and resolve issues.
4) How We Share Your Information
We do not sell your personal data. We may share information in the following cases:
- With Other Users: Your display name, profile photo, listings, reviews, and chat messages are visible to other users as part of the Platform's functionality.
- Service Providers: We use third-party services (such as Firebase for notifications and analytics, Google Maps for location features) that may process data on our behalf.
- Legal Requirements: We may disclose information if required by law, court order, or to protect the rights, safety, or property of Mazady, our users, or the public.
5) Data Retention
We retain your personal data for as long as your account is active or as needed to provide the Platform's services. If you delete your account, we will remove your personal data within a reasonable timeframe, except where retention is required by law or for legitimate business purposes (such as fraud prevention or legal obligations).
6) Data Security
We implement industry-standard security measures to protect your data, including:
- Encrypted data transmission (HTTPS/TLS)
- Secure authentication (OTP, OAuth 2.0)
- Access controls and monitoring
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
7) Your Rights
You have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data by updating your profile.
- Delete your account and associated data by contacting us at support@mazady.app or using the in-app account deletion feature.
- Withdraw Consent for location access or notifications through your device settings.
8) Children's Privacy
The Platform is not intended for users under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected such data, we will take steps to delete it promptly.
9) Third-Party Services
The Platform integrates with the following third-party services, each governed by their own privacy policies:
10) Cookies and Tracking
The Mazady mobile app does not use cookies. We do not use any advertising trackers or share data with advertising networks. Analytics data is collected solely to improve the Platform.
11) Changes to This Policy
We may update this Privacy Policy from time to time. If changes are material, we will notify you via the Platform. Continued use after the effective date means you accept the updated policy.
12) Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us at:
Email: support@mazady.app